May 16, 2023
This Privacy Policy (the "Policy") explains how Eris Protector's developer (referred to as "we", "us", or "the Company") collects, uses, discloses, and protects the information of our users ("you").
Importantly, this Policy pertains only to Eris Protector and not to the company's other products or websites.
We encourage users to regularly review the Policy, as it is subject to periodic updates. If permission for such notifications has been granted, we may notify users of any changes to the Policy via email, in-app message, or notification.
To clarify, we would like to start off with specifying the data we do not collect:
Our service does not track or store the specific applications, services, and websites that are accessed while connected.
When using our service, original IP addresses and server IP addresses are not recorded.
DNS requests are not logged while connected to Eris Protector.
As a provider of internet anonymity and security, we place a premium on our customers' privacy. We strive for transparency in our business dealings and regard trust as the foundation of our relationships with our users.
The data has been categorized to help you understand what information is collected, how it is collected, and why it is necessary.
Registration date (e.g., 2018/09/01) is automatically collected upon account registration.
Subscription status (e.g., 2018/09/01 - 2018/10/01) is automatically collected whenever users make a purchase.
Please note that these data are collected solely for users support purpose.
Operating system (e.g., iOS 11.3.1-10,000,000) is collected when a user opens the Eris Protector app.
App version (e.g., Version 6.1_132_432908b) is collected when a user opens the Eris Protector app.
Daily active users (e.g., 2018/09/01-19,000,000) information is collected whenever a user opens the Eris Protector app.
User geodemographics (e.g., US-100,000,000) is provided by the App store & the Google Play store.
These data help us to better understand our users as well improve the customer satisfaction under product planning.
Server location (e.g., US-California server 1) is automatically collected during VPN connection.
Connection time stamp (e.g., Connected@15:30 2018/05/15) is automatically collected during VPN connection.
Error report (e.g., Error_Userdoesnotallowconfiguration) is automatically collected when VPN connection failed due to error.
Network type (e.g., 4G) is collected by an analytic service provider.
This data is ONLY used for improving the VPN service and troubleshooting and will be AUTOMATICALLY ERASED PERMANENTLY from our system within 96 HOURS.
Analytics data (e.g., App crash report, in-app page engagement) is collected when using the Eris Protector.
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier)
This information is used to evaluate the effectiveness of the Eris Protector application and its features. It also enables us to provide the necessary support to maintain the functionality of our free VPN service. Importantly, these details are not shared with outside advertisers.
You can find additional information about the analytic service providers:
Apphud: https://legal.apphud.com/privacy
Appsflyer: https://www.appsflyer.com/product/data-privacy/
We are committed to protecting the privacy of our users and have taken the following steps to secure their information:
Only relevant teams, such as the support and accountancy teams, are granted restricted data access.
After 96 hours, VPN connection data is removed permanently from our systems.
Designated personnel conduct regular reviews and updates of privacy practices to ensure compliance with regulations and laws.
If you have any questions or requests regarding user privacy, please contact us at support@eris-protector.com, and we will respond within 48 hours.
We use cookies on our website to improve our services. Specifically, we use the following types of cookies:
Session cookies: These cookies are used to store your preferences and login information on our site.
Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaigns. You can find more information on Google Analytics' cookie policies at https://policies.google.com/technologies/types
In compliance with the GDPR (General Data Protection Regulation), all users who are subject to the GDPR have certain rights related to their personal data. Specifically, as a user of Eris Protector, you have the following rights:
The right to be informed about the data that Eris Protector collects, as outlined in this Policy.
The right to request a copy of the data that we collect from you. Please note that this request may take up to 30 calendar days to fulfill.
The right to request that we correct any information about you that may be incomplete or inaccurate.
The right to request that we delete the information that we have about you. It's worth noting that some payment information may be required to be retained under tax laws.
The right to request that we suspend processing your personal data.
The right to receive a copy of the data we collect from you in a commonly used format, upon request. This may take up to 40 calendar days to fulfill.
The right to object to us processing your personal data.
The right to be informed in relation to any profiling or automated decision making processes.
It is essential to periodically evaluate this page in order to remain informed of any changes to our Policy, as it is subject to periodic updates. If we make any modifications to the Policy, we will make it accessible via our Service and designate the date of the last update. By continuing to use our Service after the Policy has been modified, you indicate that you have read, comprehended, and agreed to the current Policy. If the modifications have a material impact on your rights or obligations, we will make reasonable efforts to notify you by displaying a prominent notice on our Service, contacting you via the information you provided to us, or other appropriate means.
In case of any questions and inquiries about this Privacy Policy, do not hesitate to e contact us at support@eris-protector.com